Contact FlyToAsia Support

We’re here to help. FlyToAsia is an online-only service, so most requests are fastest through our self-serve tools below. If you still need assistance, submit a support request and our team will follow up.

Quick actions

  • Manage Booking – change dates, passenger details, seats, bags, refunds/exchanges
  • Help Center / FAQs – baggage rules, refund policies, travel requirements
  • Start a Support Request – send details to our support team

Traveling soon (within 72 hours)?

For urgent, time-sensitive issues (missed connection, delay, airport check-in, same-day rebooking), contact your airline directly first. Airline agents can rebook or reissue on the spot.

Have these handy:

  • Airline record locator (PNR) and e-ticket number
  • Your passport/government ID matching the ticket

After your flight is stabilized, send us a support request if you still need help with fees, receipts, or follow-ups.

How we can help

Refunds & Exchanges

Start in Manage Booking to view eligibility, airline rules, and any fees. You’ll see total costs before you confirm.

Baggage & Seats

Many airlines let you add bags or choose seats in Manage Booking. If not, our Help Center has airline-specific links.

Name Corrections

Minor typos or missing middle names may be fixable (fees may apply). Send a Support Request with a clear photo of the passport page.

Schedule Changes

If the airline changed your schedule, include their notification and your preferred options in a Support Request.

Special Assistance

Tell us what you need (wheelchair help, medical device notice, minors, etc.) and your booking details. We’ll advise the fastest route.

Receipts & Invoices

Download receipts in Manage Booking. For a stamped invoice, submit a Support Request with your order number.

Start a Support Request

Please include:

  • Order Number (from your confirmation email)
  • Passenger Name(s) (exactly as on the ticket)
  • Route & Dates (e.g., LAX → MNL, Nov 12–28)
  • Airline and record locator (PNR) if available
  • What you need (refund, exchange, name fix, seats/bags, invoice, other)
  • Attachments (passport page, airline messages, receipts)

Security reminder: We will never ask for your card PIN, full card number by email/chat, or one-time codes (OTP). Do not share them with anyone.

Service notes

  • Online-only: Payments and changes are handled securely online—no phone payments.
  • Response time: Most non-urgent requests receive a reply within 1 business day. If your departure is within 72 hours, contact the airline first.
  • Booked with Fly To Asia? If your booking was made through Fly To Asia(live-agent service), please contact them directly.

Anti-fraud & Security

Scammers sometimes pose as travel agents. To protect yourself:

  • We will never ask for your PIN, complete card number in chat/email, or OTP codes.
  • If someone claims to be us and asks for sensitive info, don’t share it.
  • Report suspicious messages by sending screenshots via our Support Request form.